We are the Manufacturer
Do not send the goods before you have received the merchant's reply by e-mail; failure to respond could significantly delay the processing of your request or even block it.
Don't forget to ask the courier for a receipt with tracking of the package to provide the merchant with proof of shipment. Similarly, by doing so you can follow the trasportor the item until it is received in the merchant's warehouses. If the return was made without tracking the package and the merchant does not receive the goods, unfortunately you will not be able
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